Home → Standards → ISO 10002

ISO 10002

Complaints management and customer satisfaction

⏱ Timeline: 25 days to 3 months
📋 Start: Gap analysis
🤝 Turnkey, with accredited partners
Get a cost estimate Write on Telegram

What is it

A standard for handling customer complaints and appeals. It helps the company systematically accept, review complaints and eliminate their causes — turning dissatisfied customers into loyal ones.

Who needs ISO 10002

  • Companies with a large flow of customer appeals
  • Banks, insurance and service companies
  • Consumer goods manufacturers
  • Companies building their reputation on service quality

What your company gets

  • Systematic work with complaints instead of one-off responses
  • Increased customer satisfaction and loyalty
  • Early detection of systemic product and service problems
  • Reduced reputational risks
  • Integration with ISO 9001

How implementation works

Timeline — from 25 days to 3 months, depending on your company's current readiness. We set the exact timeline after the Gap analysis.

1

Gap analysis

We assess the current state and deliver a nonconformity map and work plan

2

Documentation

We develop the required documentation tailored to your practice

3

Implementation

We train staff, launch processes and conduct an internal audit

4

Audit

We support the certification audit until you receive the certificate

What it costs

The cost depends on your company's scale — number of employees, sites and processes. Leave a request and within a day we will calculate the exact cost and timeline for your case. The estimate is free and non-binding.

Frequently asked questions

How does ISO 10002 differ from a claims department?
A department responds to complaints. ISO 10002 is a system that analyzes causes and eliminates them so complaints do not recur.
Is it a certification standard?
ISO 10002 is a guideline standard. Its implementation shows customers and partners a systematic approach to service quality.
How long does implementation take?
From 25 days — depending on company size and current appeals handling processes.
Do you work only in Uzbekistan?
No. Our team has international experience: we work with CIS countries (Kazakhstan, Tajikistan, Russia — including Moscow) and beyond, including the UAE and Dubai. We run projects remotely and with expert site visits.

ISO 10002 certification in Uzbekistan — Altavis Group

Get a ISO 10002 certificate in Tashkent and across Uzbekistan: Samarkand, Fergana, Andijan, Bukhara, Navoi, Nukus and other regions. The cost of ISO 10002 depends on the number of employees and sites — an exact free estimate after a Gap analysis. Certification timeline — from 25 days to 3 months. ISO 10002 for tenders, public procurement, export and work with major customers. Turnkey system implementation: documentation development, staff training, internal audit, certification audit support. Consultation on ISO 10002 in Uzbekistan — free.